Respond to Client queries through calls/chat/e-mails
Handle Customer queries in a timely
Shall handle all countries Visa enquiries in persons / mails and advice regarding required
Documentations and submission for all type of Visa.
Also Maintain proper record of submission & collection of Visa including Visa fee and service charges.
Shall maintain cordial relation with customers, Visa Service Agency & Consulate offices.
Shall have pleasing personality and effective communication skill
Well versed with Visa Documentation and procedures/ On Line /Manual Visa application submission to Consulate at Delhi or through VFS regarding all types of Visas for Various Countries like USA,Canada,China,Australia,Sri Lanka,Shenzhen Countries,Thailand,Singapore, Malaysia , Middle East Countries.
Basic Knowledge of Package Tours, Insurance and Passport Assistance will be treated an additional qualification
Provide exceptional Traveller care and customer service to SKH GLOBAL TRVELS corporate clients
Accurately complete end to end travel requirements both international and domestic travel arrangements for air, hotel, rail, requests for ticketing, fares, routing and visa requests for Business Travel clients
Incumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is mandatory)
Co-ordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
Expect to work on financials (card reconciliation will be an advantage). Ensure latest updated policies,
procedures, desk Instructions are read & complied
Excellent Customer service and communication skills (Both Written and Verbal)
Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient, routings for lowest available fares and preferred carrier usage in coordination with the Corporations business travel policies
Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
Deliver expectations against individual and shared team key performance indicators
Comply with all legal and industry standards. Embrace the role of providing a superior consultative value to clients versus just being an order taker
Ensure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation process
SKH Global Travels Pvt. Ltd.
What Client Say
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