Privacy Policy
Skyhi Global Travel Pvt Ltd and its affiliates (hereinafter referred to as “Skyhi Global Travel,” are committed to respecting your privacy and protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with us across our websites (e.g., Otsquad.com), mobile applications, call centers, and physical offices.
By using or accessing our services, you agree to the practices outlined in this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to:
- All Skyhi Global Travel websites, including Otsquad.com
- Mobile applications (Android and iOS)
- Communications via phone, email, SMS, WhatsApp, chatbot
- Customer support and in-person services
- Corporate partnerships and contractual relationships
- Third-party integrations such as “Apply with Skyhi Global Travel” and “Share on” plugins
Exclusions:
This policy does not apply to third-party websites or services, even if linked from our platforms. Please consult their respective privacy policies.
2. What Personal Data We Collect
- Full name, gender, date of birth
- Contact details (email, phone number, address)
- Payment information (card details, billing address)
- Travel information (passport, frequent flyer numbers)
- Communication history (email, chatbot, SMS, WhatsApp)
- Device and usage data (IP address, location, cookies)
Note: If you provide information about others (e.g., family members), you must obtain their consent and inform them about this Privacy Policy.
3. Legal Basis for Processing Your Data
- Contractual Necessity: To fulfill services you or your employer request
- Consent: Freely given consent for marketing or data collection
- Legitimate Interests: For fraud prevention, security, and service improvement
- Legal Obligations: Compliance with applicable laws and regulatory bodies
4. How We Use Your Data
- Process bookings and payments
- Provide customer service
- Improve our website and app experience
- Send transactional and promotional communications
- Prevent fraud and ensure legal compliance
We do not sell or rent your personal data to third parties.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance user experience
- Analyze traffic and usage patterns
- Serve personalized advertisements (via services like Google Analytics and Facebook Ads)
You can manage your cookie preferences through your browser settings. For more information, refer to Annexure A: Cookie Notice below.
6. Data Sharing and Third Parties
We may share your data with:
- Travel service providers (airlines, hotels, car rentals, etc.)
- IT and hosting service providers
- Legal and regulatory authorities
- Payment processors (e.g., CyberSource, PayPal)
- Analytics and marketing partners (e.g., Google Analytics, Appsflyer)
- Corporate affiliates and successors in case of mergers or acquisitions
Note: We ensure all service providers follow applicable data protection laws and sign appropriate data-sharing agreements.
7. International Data Transfers
Your data may be transferred and stored outside your country of residence, including to:
- Countries where Skyhi Global Travel operates
- Locations of our data processors and partners
- Countries involved in your travel itinerary
We implement appropriate safeguards (e.g., contractual clauses, encryption) to protect such transfers.
8. Data Security
We employ industry-standard technical and organizational security measures, including:
- Secure servers and firewalls
- SSL encryption for data transmission
- PCI-compliant payment gateways
While we strive to protect your data, no system is 100% secure. You are responsible for keeping your login credentials confidential.
9. Your Data Protection Rights
You have the following rights under applicable data protection laws:
- Right to Access: Know what data we hold about you
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data
- Right to Restriction: Temporarily block data processing
- Right to Portability: Transfer your data to another provider
- Right to Object: Decline marketing or automated decisions
- Right to Withdraw Consent: Opt-out at any time
To exercise these rights, contact us using the details provided below.
10. Data Retention
We retain your data:
- As long as required for providing services
- As required by applicable laws and regulations
- For the duration necessary to resolve disputes and enforce agreements
Even after account termination, certain data (e.g., transaction records) may be retained for legal purposes.
11. Policy Updates
We may revise this Privacy Policy periodically. Updates will be posted on our website with the “Effective Date.” Continued use of our services indicates your acceptance of the revised policy.
12. Contact Us
For questions, concerns, or to exercise your data rights, contact us at:
Email: info@skhglobal.com
Annexure A: Cookie Notice
We use cookies to:
- Ensure website functionality
- Track usage statistics
- Remember user preferences
- Deliver relevant ads via third-party platforms
Cookies used include:
- Essential cookies (for login, security)
- Performance cookies (Google Analytics)
- Marketing cookies (Facebook, Appsflyer)
- Functionality cookies (remember settings/preferences)
You may control cookies through your browser or opt-out settings. Blocking cookies may impact some site functionalities.